Production Agentic AI assistant deployed to 11,000 employees at MassMutual — reducing ticket inquiry time by 98%.

First production RAG AI assistant at MassMutual — now the daily tool for 13,000 field advisors.

MassMutual's first Agentic AI chat for the Life Service Center, targeting $2M in operational expense reduction.

Classification model driving $77K average monthly profitability lift across a year-long pilot in 7 firms.

Non-linear constrained optimization allocating $13M+ in marketing spend. See Patents.

Co-authored 5 publications on pandemic forecasting. The lead paper has 200+ citations and 19,000+ views.